TERMS OF USE

1. GENERAL

1.1 To complete your order on our website www.workandclothes.com you need to approve of our terms of use. These terms commence once you place your order via www.workandclothes.com. After receiving your written order confirmation, a purchase agreement has entered into force between you and Work & Clothes AB (556873-5699)

1.2 Work & Clothes reserves the right for any misprints, or for inventory imbalances. Our mission is to always deliver workwear that will bring you joy for a long time. That is why we develop our products on an ongoing basis, which means that occasionally the product you receive may vary from the description on the web. It may also slightly differ from the pictures on the web, but we assure you that it will always keep the same standard, if not better. If you want updated information, it is always a good idea to mail our customer service on service@workandclothes.com or call +46 40 23 75 70.

1.3 The website www.workandclothes.com, and its content (trademarks, company names, product names, images, graphics, design, layout and information about goods, services), is the property of Work & Clothes or its licensors. The information is protected by intellectual property law and market law and may not be copied or used without written consent from Work & Clothes.

2. ORDER

2.1 To complete your purchase on our website, you must be of legal age according to Swedish law. We do not accept credit purchases for persons under 18 years of age, and we reserve the right to change or refuse your order, if it comes to our attention that you have provided incorrect information.

2.2 To complete a purchase on our website, you need to approve of our terms of use. Once you receive your written order confirmation you agree to comply the terms in their entirety and agree that you have taken part of the information in section 3.2 PERSONAL DATA. You also confirm that you approve of our handling of your personal data, and consent to our use of cookies in accordance with our Privacy Policy.

2.3 After receiving a written order confirmation, you enter into a purchase agreement with Work & Clothes AB (556873-5699). We recommend that you save your order confirmation to simplify the communication with our customer service in case you need to contact us for any customer-related matters.

3. PERSONAL DATA

3.1 When placing an order on our website, you are responsible for filling in correct, complete, and up-to-date personal information and contact details.

3.2 We are responsible for how we process and store your personal information, and it is our obligation to ensure that your rights are safeguarded.
In accordance with the Personal Data Act, we process personal data when they are needed to fulfil obligations under agreements and laws, such as for example the Accounting Act. We also process your personal data to fulfil our legitimate interest to ensure good service in terms of after sales follow-up, marketing, and customer and market analysis. You have the right to object to us using personal data for direct marketing. Read more about our Privacy Policy here https://workandclothes.com/gdpr-policy/

3.3 In accordance with the Personal Data Act, once per year and free of charge, you have the right to request a register extract of the personal data we store about you. To ensure that we do not disclose any data to the wrong party, you must send a written and signed request, and with your request you must include a signed copy of a valid ID document. The register extract will be sent to you within 30 days from the reception of your request. If the register extract is so extensive that we need more time to process it, or if we for some reason cannot execute your request, we will inform you in due time. If you request a register extract more than once per year, we have the right to charge a fee for the management.

4. PRICES AND PAYMENTS

4.1 For all orders from our website, the listed prices apply, and these are stated excluded VAT. We offer payment by invoice with 15 days of credit, after an approved credit report.

4.2 We reserve the right to offer advance payment in case there is a credit record of payment default, or to change payment methods if your chosen method does not work at the time of purchase.

4.3 For our customers located outside of Sweden, we reserve the right to offer advance payment as the sole payment method. We also reserve the right to charge for higher shipping costs, any customs handling as well as adjusting the exchange rate.

4.4 Fees for profiling or any other processing, such as logo print or logo embroidery, are not included in the stated prices but will be added separately.

4.5 Shipping fees will be added separately. Current shipping fee will be specified on your order confirmation.

4.6 No hidden fees, such as billing fees or dispatch fees, are added.

5. DELIVERY AND TRANSPORT

5.1 Normally we process and dispatch your order the day after your purchase has been completed. If any product is temporarily sold out, we will notify you as soon as possible and inform you of the new preliminary delivery time.

5.2 Any backlisted products will be shipped free of charge. We also offer you the right to cancel your product when you have been notified about the backlisting. However, you must cancel as soon as possible after the notification, and at the latest 14 days prior to the planned delivery of the backlisted products.

5.3 Your package will be sent to the nearest handling agent and must be collected in person and presenting a valid ID. You will receive your pickup notification once the package arrives to the agent and you must collect it within 14 days. If the package is returned to us because you failed to pick it up in due time, we reserve the right to charge you for additional costs.

5.4 Of course we will do our utmost to double check that the information you send us is correct. However, it is always your primary responsibility to state correct and updated address information, and to inform us about any changes. If delivery cannot be performed because of incorrect information from you, we reserve the right to charge you for the additional costs.

6. RETURN POLICY

6.1 We are not satisfied until you are! That is why we always offer you the possibility to try on, and to approve of the products with 14 days right of return. If you would like to exercise your right of return, please mail our customer service at service@workandclothes.com or call +46 40 23 75 70 for more information on how to proceed. Once we receive your return and determine no product is damaged or handled more than necessary, we will refund you by issuing a credit note or by sending you a replacement product. You decide how you prefer it!

6.2 When you exercise your right of return, you are responsible for the return shipping and for the condition of the products. For approval of the return, the products must be in the same condition as upon your reception, and adequately packaged. You need to notify us about the return as soon as possible, and at the latest 14 days after your reception of the products.

6.3 If the returned product is not in its original condition or has been handled to a greater extent than necessary and therefore has decreased in value, we reserve the right to charge you for the depreciation of the product.

6.4 We commit to refund you for returned products as soon as possible, however at the latest within 14 days upon our reception of the return. The refund will be made to you via the payment option you chose upon the purchase, unless nothing else has been agreed or unless there are obstacles to such a refund.

6.5 The right of return does not apply to any customized products such as tailored garments or products that are specially printed or embroidered, unless the return is due to an error committed by us.

7. COMPLAINTS

7.1 The right to complaints covers products that are defective in accordance with current consumer protection legislation (KöpL). If you discover that the product is defective upon reception, and the defect is not caused by your handling of it, we kindly ask you to primarily use the digital complaints form on our website. We reserve the right to refuse complaints that are not due to original manufacturing defects, and thus not covered by current consumer protection legislation (KöpL).

7.2 We do not approve of complaints and claims on our own. Such decisions are always taken in consultation with our suppliers. If our supplier determines a thorough analysis is needed, the complaints process may be prolonged as we may have to send the product to the supplier and await their test results.

7.3 If our supplier approves of the complaint, we will refund you within 14 days and in accordance with the current consumer protection legislation (KöpL).

7.4 We are responsible for the return shipping and any other overhead costs towards our suppliers incurred by the handling of the claim.

8. FORCE MAJEURE

8.1 We are not responsible for delays that are caused by circumstances beyond our control, including and without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, and interruptions, loss or malfunctions of utilities, communications, or computer (software and hardware) services. These circumstances shall be considered grounds for exemptions from any penalties.

In case such force majeure situation should arise, we commit to giving ongoing information during the situation. If the force majeure situation lasts more than two months, both parties reserve the right to cancel the purchase with immediate effect.

9. CHANGES TO THE TERMS

9.1 We reserve the right to make changes or adjustments to the terms and conditions at any time. Any changes or adjustments are published on the web site and enter into force immediately, or after your approval in connection with a purchase.