Complaints

Our vision is to always deliver the perfect product to you. But sometimes things do go wrong, and the odd one out slips through.

Fortunately, it rarely happens. But to investigate if this might be the case, we need you to fill out the form as extensively as possible. Please note that it is only possible to send the form when all mandatory fields are completed. You will receive a confirmation mail once we receive your notification.

Please note! We do not approve of complaints and claims on our own. Such decisions are always taken in consultation with our suppliers.

Invoice number/Customer ID*

Tick the box/boxes that best describe the problem you are experiencing*.

Kryssa i det/de alternativ som bäst beskriver problemet*
Problem with the fabricProblem with buttonsProblem with seams, stitchesProblem with zipperProblem with print/embroideryStains

Use your own words to describe the problem as extensively as possible*

Upload pictures that clearly show the problem you are experiencing*
(Max: 2MB.
Filtyp: PNG, JPG, JPEG)

Upload the invoice or other document showing the purchase.*
(Max: 2MB.
Filtyp: PDF, PNG, JPG, JPEG)

Describe as extensively as possible your handling of the garment/garments (how many washes, the temperature, the drying, the ironing… etc) *

I assure that the problem is not due to my handling of the garment/garments*

Your name*

Your company VAT number*

Telephone number*

E-mail*

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